In this kindly worded support response, Jennifer was able to simply drag her content and drop in into the email - saving both her and her customer a lot of time! Through two easy notes, she was able to resolve a common customer misunderstanding – and in a much concise way than a long email!Īfter demonstrating the capture and creation of a CloudApp screen annotation, Jennifer showed us how she immediately inserts that content in her communications. Here, she showed quick use of annotations for illustrating a confusing user flow. She demonstrated this annotation feature and showed us all the power of visual communication. As Principal Support Engineer, she likes to address and resolve issues as simply and clearly as possible. Jennifer Van Leeuwen from Atlassian raved about CloudApp’s quick and easy annotation feature. Atlassian LOVES CloudApp’s Screenshots, Screen Recordings, & Annotations Their customers expect and almost demand it. “We have increased our CSAT% and our 1-Touch % to an all time highįor Insightly, screen recorded videos for support (housed in collections) has become an irreplaceable part of their workflow. They have also seen customer satisfaction rates increase since they started using it as a primary response tool.
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